Know the limits of the group format

…and stay focussed on the purpose of the session. A mistake I made a few times in the early days of facilitating group sessions was to think we could take on some of the undercurrents and tensions within the group that were surfacing as the strategic issues were being discussed. We’re group facilitators, not therapists …

So what's your commitment to co-design?

Working with key stakeholders like staff and end-users to co-design new systems and services produces the most innovative response. But what is the expectation from those participating in this co-design process? … and what is your commitment to them? Are you merely consulting with them to get their input? Or are they equal partners, sharing …